BUYING GUIDE

If you´d like to buy big amounts, special orders or ask for any product which is not available in our web, please contact us in info@mallorcasenses.com

Before visiting our web we advise you to read the Legal conditions information that you could find in our page.

Registration is not need to buy our products, although by doing it special discounts would be offered. Also, your next purchases would be easier to do.

In order to aim good shipping your information would have to be complete.

PAYMENT. You can pay by using credit/debit card or by bank transfer.

Any purchase can be made in our web. It is customers´ responsibility to provide personal data.

1.- PRODUCT INFORMATION

Product descriptions in our web are based on the information given by mallorcasenses.comsuppliers.

Pictures are property of mallorcasenses.com. Names, brands or any other kind of product distinctive are real. In mallorcasenses.com we try to give accurate and truthful information, although it may not be as comprehensive as we´d like.

Mallorcasenses.com products have been made by following strict quality controls and according to the European Union food safety rules.

2.- PRICES AND SHIPPING COSTS

Prices are VAT included. Shipping charges are not included; they will be indicated in the final bill. Once you have finished your order and before paying it, you will get a summary of the items acquired and their total price (taxes and postage included).

3.- AVAILABILITY

Products on web are available. There is some information about their characteristics and prices. Purchases will be return in case there is no availability of the products.

4.- PAYMENT

Once the order has been done, customers can pay by using credit/debit card (Visa, Mastercard, American Express, Visa Electron or similar) or by bank transfer.

Delivery fees will be charged at the end of the purchase.

Any improper charge on credit card will have to be notified to info@mallorcasenses.com by the customer as soon as possible in order to solve it.

5.- SECURITY

In Mallorcasenses.com we use the highest security measures. We work with SSL method, a cryptographic protocol that provides communication security over the Internet. After entering the data, the bank will validate your credit card and will charge it. At this time, the order will be effective and as soon as your order is ready, it will start the process and shipping.

6.- SHIPPING

We are committed to deliver the product in perfect condition where customers have indicated on the order form. To prevent any delivery incidents (wrong addresses, impossible to find someone at home etc.) it is necessary to fill in the corresponding form correctly. You are advised to indicate a contact telephone. Deliveries are made between Monday-Friday therefore it is a good idea to use an address where someone can collect your delivery during normal working hours. Any mistakes in your indications will not be our responsibility.

The items bought in mallorcasenses.com will be delivered on time.

Shipping expenses are calculated according to the delivery country, the items acquired and the packaging used for dispatch. The exact postage rate will be calculated including every item in the shopping bag and will appear on the page that summarises the contents of the purchase before confirmation of the order with the «Accept Purchase» button.

It is not possible to deliver orders to post-office boxes.

Our Customer Service will contact you in case we have any doubts about the information given.

Delivery time will depend on the zone where it has to be done and it will be indicated before confirming the order. Orders before 16.00 pm will be effective next day.

Delivery process finishes when our courier company gives the product to the customer.

Customers must check the Package once they receive it in front of the delivery man. If there is anything wrong with it they will indicate so in the delivery note.

Customers also have 7 days more to contact us in case the product is broken, opened or it has suffered any other damage.

7.- RETURNS

There are 7 days from delivery to return your purchases in case the product arrive in bad conditions. Mallorcasenses.com will refund you the money or will exchange the product for another of the same amount. Products need to be in the exact condition as when purchased, with the original packaging.

Opened products will not be returned.

To return a purchase you must send an e-mail to info@mallorcasenses.com, indicating your order number, your personal data, the buying date, delivery date, product reference and also specifying why.

8.- LEGISLATION

The Website and its contents are protected by Spanish legislation.

Any disputes arising from the said conditions shall be resolved in the consumer arbitration courts in which of Majorca, Spain, but also which will have sole and exclusive competence in relation to any other jurisdiction.

9.- CONFIDENTIALITY

In accordance with Spanish Organic Law No. 15/1999 dated 13th December 1999, concerning the Protection of Data of a Personal Nature. Users are informed that their personal data will be included in files owned by Mallorcasenses, S.L. for the purposes of customer relation management, advertising and commercial prospecting, including the sending (through the post, e-mail or other electronic means) of commercial messages concerning products, services, commercial offers and promotional offers.